Reference

What You Agree To When You Use awesemo

These Terms & Conditions govern your account, your wallet activity, and how you access the awesemo platform in eligible states. Reading them takes a few minutes and saves a lot of questions later — so start here before you open your account.

Applies to all US account holdersCovers PayPal, Venmo & Play+ wallet useState eligibility rules applyAccount security obligations includedContact path for disputes listed
awesemo What You Agree To When You Use awesemo
TERMS CONTACT

Reach Us About These Terms

Questions about what these Terms mean for your account, a specific transaction, or your eligibility status? Our support team handles Terms-related inquiries directly — no chatbot routing for account disputes. Reach out through any of the channels below and reference your account ID so we can pull your record fast.

Live Chat Start a live chat session from your account dashboard. Have your account ID ready and describe the specific term or transaction in question for a faster resolution.
Email Support Send a detailed message to our support address. Include the date, the payment method used (PayPal, Venmo, or Play+), and the clause you need clarified.
Account Help Center The Help Center in your account settings lists answers to common Terms questions, including wallet dispute steps and state eligibility checks you can run yourself.
HOW WE OPERATE

How awesemo Handles Your Account & Data

These four areas cover the parts of our Terms that players in Philadelphia and across eligible states ask about most — from how we store your data to what happens when you request account changes.

Data Retention

We retain your account data, transaction history, and identity records for the period required by applicable state regulations. You can request a summary of stored data through your account settings at any time.

Cookie & Tracking Policy

Our platform uses session and analytics cookies to keep your lobby state and wallet selections intact across visits. You can manage cookie preferences from the privacy panel in your account settings.

Account Security

Your account is protected by SSL encryption and an OTP-based login step. If you suspect unauthorized access, use the account lock option in settings immediately, then contact support via live chat.

Requesting Changes

To update personal details, close your account, or dispute a transaction tied to PayPal, Venmo, or Play+, submit a written request through live chat or email. Changes to identity fields require verification before they take effect.

Your Terms & Conditions Questions Answered

These are the questions our account holders ask most often about how the Terms apply to real situations — wallet disputes, state access, account closures, and data rights.

Yes. Access to wagering features depends on your state's laws. The Terms cover all account activity, but certain functions are only available in states where online casino or sportsbook access is permitted by local law.

If your account is closed for a Terms violation, any pending balance is held pending a compliance review. Balances tied to fraudulent activity or duplicate accounts may be forfeited. Contact support to initiate a review.

Yes — but you must contact our support team first before filing a dispute with the Play+ card issuer. Bypassing that step is a breach of these Terms and may lead to account suspension during the review period.

Submit a data request through the privacy section of your account settings or by emailing support with your account ID. We aim to respond within the timeframe required by applicable state privacy rules.

We post an update notice on the platform when the Terms change. Continued use of your account after that notice is live counts as your acceptance of the revised Terms — so check the date stamp when you log in.

Opening duplicate accounts, providing false identity details, accessing the platform from a restricted state, or initiating chargebacks without contacting support first are all considered breaches and may result in account action.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.